Instant Teams, a leading company in the remote workforce management space, has secured a contract from the United States Air Force. The company will work on Telehealth Solution Development for U.S. Air Force, focusing initially on service to the 15th Medical Group (MDG) at Hickam Air Force Base. The telehealth solution, facilitated by Instant Teams, will modernize the 15th MDG’s capabilities, centralizing information and processes through the Automated Remote Team Innovation platform (Arti). It will also incorporate medically-trained, HIPAA-compliant virtual receptionists and scribes from the company’s remote workforce of over 10,000 military spouses, veterans, and veteran spouses. This innovative solution is expected to increase patient volume, optimize appointment times, and improve accuracy and efficiency of virtual notation and documentation processes.

Instant Teams Awarded United States Air Force Contract

Instant Teams, a remote workforce supplier and management platform, announced today the award of a United States Air Force contract. As a predominant leader in the remote workforce space, Instant Teams has turned its focus towards the Department of Defense (DoD) to help solve some of their toughest challenges, starting with service to Hickam Air Force Base’s 15th Medical Group (MDG) located at Joint Base Pearl Harbor-Hickam, Hawaii.

Collaborative Research and Discovery

The 15th MDG & Instant Teams began collaborative research and discovery in August of 2019 to identify areas where the MDG could increase readiness, heighten operational efficiencies and modernize the unit for optimum service and effectiveness in a digital era. Through these strategic conversations a consistent problem emerged that carried critical impact on the MDG doctors and patients.

Adoption of Telehealth Solution

In an effort to improve readiness, maximize operational costs, and modernize the unit, the 15th MDG chose to adopt one of the medical industries’ most revolutionary technologies: telehealth. The current Chief of Staff of the Air Force (CSAF), General Brown (former PACAF Commander) awarded the 15th MDG & Instant Teams Squadron Innovation Funds to begin development of a customized telehealth solution to help modernize the 15th MDG and it’s various clinics.

Instant Teams’ Telehealth Solution

Instant Teams will facilitate this modernization of the 15th Medical Group’s capabilities by providing an innovative Telehealth solution. The solution will centralize information and process through Instant Teams’ Automated Remote Team Innovation platform (Arti) while layering in the critical human element of medically trained & HIPAA compliant Virtual Receptionists & Virtual Scribes from Instant Teams’ remote workforce of 10,000+ military spouses, veterans and veteran spouses.

Expected Results and Future Plans

The results of this first-ever telehealth solution for the Air Force will be an increase in the number of patients seen by doctors, an optimization of time during appointments, and improvements in both the accuracy and efficiency of virtual notation & documentation processes. Upon launch of this Telehealth solution in January 2021, the 15th MDG & Instant Teams will collect extensive data to support the viability, sustainability, value, and impact on doctor, patient, and overall unit Telehealth services within the Air Force. These findings will support future work towards scalable solutions and implementation of telehealth services into other med groups across the Department of Defense.

About Instant Teams

Instant Teams utilizes Arti, a proprietary remote team software, to build and manage teams of highly-skilled military spouses, a previously untapped resource. Instant Teams works with companies in diverse sectors such as cybersecurity, health tech, ed tech, and e-commerce to efficiently source, hire, onboard, manage, and retain a strong remote workforce, providing flexibility and opportunity for both customers and team members.

Question & Answer

What contract did Instant Teams secure from the United States Air Force?

Instant Teams secured a contract from the United States Air Force to work on Telehealth Solution Development for the 15th Medical Group at Hickam Air Force Base.

How will Instant Teams modernize the capabilities of the 15th Medical Group?

Instant Teams will provide a Telehealth solution that centralizes information and processes through their Automated Remote Team Innovation platform (Arti), incorporating medically-trained, HIPAA-compliant virtual receptionists and scribes from their remote workforce.

What are the expected results of Instant Teams’ Telehealth solution for the Air Force?

The expected results include an increase in patient volume, optimization of appointment times, and improvements in the accuracy and efficiency of virtual notation and documentation processes.